We want you to be 100% satisfied with your order!
- We take returns up to 30 days after you receive your order.
- Refunds will be for returned items only. Original order shipping fees are not refunded.
We’re sorry but we do not set up exchanges. Due to our stock fluctuating daily, items may be out of stock by the time we receive your return. Shipping costs for returns are the responsibility of the customer, unless the item(s) arrived damaged or incorrect.
Items that arrived broken, mis-matched, or incorrect
We will gladly send a replacement out! If we do not have the item in stock, we will issue you a store credit or refund. Please contact us so that we can help fix the issue.
How do I return my item(s)?
If the items are in the new original condition and eligible for a return (see above), then there is no need to contact us for a return authorization. Please mail the item(s) back with the following information:
– Your first & last name
– Your e-mail address
– Mybodyjewel invoice #
Once we receive your return, we’ll issue you a refund or store credit for the item(s). You will receive an email notifying you once we have received your return.
Please send items to be returned to the following address:
My Body Jewel
9024 Cotter St.
Lewis Center, OH 43035
Body Jewel will ship all in stock merchandise within the next business day, and all customs order within in two weeks, with the exception of holidays and weekends. At Body Jewel the preferred carrier is UPS, with whom we have special rates that are passed onto our customers. All shipping rates are based on weight and value of the order. We charge the same rate that the carrier charges. We are not responsible for import taxes, processing fees, VAT or any extra charges that may occur during import. We will not modify an invoice to a lower amount at any time. We guarantee your invoice will be accurate and all harmonized codes will be listed on your invoice.