Shipping Policy
Body Jewel will ship all in stock merchandise within the next business day, and all customs order within in two weeks, with the exception of holidays and weekends. At Body Jewel the preferred carrier is UPS, with whom we have special rates that are passed onto our customers. All shipping rates are flat rate shipping. We are not responsible for import taxes, processing fees, VAT or any extra charges that may occur during import. We will not modify an invoice to a lower amount at any time. We guarantee your invoice will be accurate and all harmonized codes will be listed on your invoice.
Where is my package?
If you need assistance in tracking your package, please email info@mybodyjewel.com to receive tracking information.
Once a carrier marks a package as “delivered” and the buyer claims it has not been received, MyBodyJewel will help to locate the package, but liability would shift to the carrier or buyer in order to file a claim for missing package.
Return Policy
We want you to be 100% satisfied with your order!
- We take returns up to 60 days after you receive your order.
- Refunds will be for returned items only. Original order shipping fees are not refunded.
We’re sorry but we do not set up exchanges. Due to our stock fluctuating daily, items may be out of stock by the time we receive your return. Shipping costs for returns are the responsibility of the customer, unless the item(s) arrived damaged or incorrect.
Items eligible for returns – ONLY IF IN ORIGINAL SEALED BAG
- ALL body jewelry
- Earrings
Items that arrived broken, mis-matched, or incorrect
We will gladly send a replacement out! If we do not have the item in stock, we will issue you a store credit or refund. Please contact us so that we can help fix the issue.
How do I return my item(s)?
If the items are in the new original condition and eligible for a return (see above), then there is no need to contact us for a return authorization. Please mail the item(s) back with the following information:
– Your first & last name
– Your e-mail address
– Mybodyjewel invoice #
Once we receive your return, we’ll issue you a refund or store credit for the item(s). You will receive an email notifying you once we have received your return.
Please send items to be returned to the following address:
My Body Jewel
ATTN: RETURNS
9024 Cotter St.
Lewis Center, OH 43035